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ERIC Number: EJ664842
Record Type: Journal
Publication Date: 2002
Pages: N/A
Abstractor: N/A
ISSN: ISSN-1094-9054
Revising Ready Reference Sites: Listening to Users through Server Statistics and Query Logs.
Mudrock, Theresa
Reference & User Services Quarterly, v42 n2 p155-63 Win 2002
Illustrates how server usage statistics, email reference queries, and usability heuristics can be applied to create a more user-centered ready reference Web site, one that balances design, content, and functionality. Describes how the University of Washington redesigned their reference tools Web page to better meet user needs. (Author/LRW)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A