ERIC Number: EJ664807
Record Type: Journal
Publication Date: 2002
Reference Count: N/A
Insights into Library Services and Users from Qualitative Research.
Lincoln, Yvonna S.
Library & Information Science Research, v24 n1 p3-16 2002
Describes a study that used interview data to adapt SERVQUAL, a survey to determine customer perceptions of service quality, to LibQUAL[TM], a Web-based survey to investigate users' perceptions of library service quality. Offers hypotheses regarding how data was categorized as it was. (Author/LRW)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A