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ERIC Number: EJ664254
Record Type: Journal
Publication Date: 2003
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-0049-3155
Designing Embedded Help To Encourage Inadvertent Learning.
Mobley, Karen; Knight, Clinton; Meserth, Timothy
Technical Communication: Journal of the Society for Technical Communication, v50 n1 p33-45 Feb 2003
Follows the decision-making process for an embedded help solution to replace a help system that had trained users not to use it. Discusses solutions for implementing embedded help. Considers how to design a solution that not only lures users back to the user assistance, but also encourages users to learn more about the product. (SG)
Publication Type: Guides - Non-Classroom; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A