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ERIC Number: EJ663996
Record Type: Journal
Publication Date: 2003
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-0022-0124
Education for Effective Case Management Practice.
Dickerson, Pamela S.; Mansfield, Jerry A.
Journal of Continuing Education in Nursing, v34 n2 p54-58 Mar-Apr 2003
Managed care organization employees (n=115) attended case management training that included case studies, problem solving and communication skills, and focus on internal capability. Three-month follow-up showed that case managers now ask more questions, have more confidence, mentor new employees, and work with greater accuracy. (SK)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A