ERIC Number: EJ663996
Record Type: Journal
Publication Date: 2003
Reference Count: N/A
Education for Effective Case Management Practice.
Dickerson, Pamela S.; Mansfield, Jerry A.
Journal of Continuing Education in Nursing, v34 n2 p54-58 Mar-Apr 2003
Managed care organization employees (n=115) attended case management training that included case studies, problem solving and communication skills, and focus on internal capability. Three-month follow-up showed that case managers now ask more questions, have more confidence, mentor new employees, and work with greater accuracy. (SK)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A