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ERIC Number: EJ663919
Record Type: Journal
Publication Date: 2002
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: ISSN-0883-2323
Preparing End User Support Specialists.
Yager, Susan E.; Schrage, John F.; Berry, Ronald L.
Journal of Education for Business, v78 n2 p92-96 Nov-Dec 2002
Describes the development and continuing evaluation of two courses to prepare technical support specialists: a senior capstone course and a junior-level elective. Discusses the growth of the end user support occupation, objectives, course activities, and future implications. (Contains 13 references.) (SK)
Publication Type: Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A