ERIC Number: EJ663919
Record Type: Journal
Publication Date: 2002
Reference Count: N/A
Preparing End User Support Specialists.
Yager, Susan E.; Schrage, John F.; Berry, Ronald L.
Journal of Education for Business, v78 n2 p92-96 Nov-Dec 2002
Describes the development and continuing evaluation of two courses to prepare technical support specialists: a senior capstone course and a junior-level elective. Discusses the growth of the end user support occupation, objectives, course activities, and future implications. (Contains 13 references.) (SK)
Publication Type: Journal Articles
Education Level: N/A
Authoring Institution: N/A