Integrating the Imposed Query into the Evaluation of Reference Service: A Dichotomous Analysis of User Ratings.

Gross, Melissa; Saxton, Matthew L.

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Peer reviewed

ERIC Number: EJ659568

Record Type: Journal

Publication Date: 2002

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0740-8188

EISSN: N/A

Integrating the Imposed Query into the Evaluation of Reference Service: A Dichotomous Analysis of User Ratings.

Gross, Melissa; Saxton, Matthew L.

Library & Information Science Research, v24 n3 p251-63 2002

Discusses a secondary analysis of a user survey from 13 public libraries to isolate factors that contribute to high levels of performance by reference librarians and to identify reliable indicators that can be used to measure and evaluate reference services. Examined user ratings of reference services by transaction type, either self-generated or imposed. (Author/LRW)

Descriptors: Evaluation Methods, Library Research, Library Services, Library Surveys, Measurement Techniques, Public Libraries, Reference Services, User Satisfaction (Information)

Publication Type: Journal Articles; Reports - Research

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

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