ERIC Number: EJ659522
Record Type: Journal
Publication Date: 2002
Reference Count: N/A
Academic Service Quality and Instructional Quality.
Greiner, Keith; Westbrook, Thomas S.
Journal of the First-Year Experience & Students in Transition, v14 n2 p7-30 Fall 2002
Examined the relationship between academic service quality and instructional quality in higher education. Found a high correlation between academic service and instructional quality, with academic service overlapping instructional quality in three dimensions: enthusiasm, organization, and rapport. (EV)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A