ERIC Number: EJ656848
Record Type: CIJE
Publication Date: 2002
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-1533-2845
EISSN: N/A
Older Workers' Communication Satisfaction in the Lodging Industry.
Fu, Yao-Yi; Mount, Daniel J.
Journal of Human Resources in Hospitality Tourism, v1 n1 p59-73 2002
Usable responses from 374 hotel employees compared the satisfaction with workplace communications of younger (n=80) and older workers (n=81). Differences in terms of downward and vertical communication, corporate information, communication climate, feedback, and coworker communication suggest different ways to manage workers. (Contains 33 references.) (JOW)
Descriptors: Age Differences, Communication (Thought Transfer), Hospitality Occupations, Job Satisfaction, Older Workers
Haworth Press, 10 Alice Street, Binghamton, NY 13904-1580.
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
