ERIC Number: EJ656026
Record Type: Journal
Publication Date: 2002
Reference Count: N/A
Reference Is Better than We Thought.
Richardson, John V., Jr.
Library Journal, v127 n7 p41-42 Apr 15 2002
Discusses measurement techniques for determining good reference service and describes results from a study of 12 public libraries in California that investigated reference service. Topics include inconsistent reference studies that showed reference service giving good results half of the time; and measuring unrelated outcomes of accuracy, utility, and user satisfaction. (LRW)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A
Identifiers - Location: California