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ERIC Number: EJ654136
Record Type: Journal
Publication Date: 2002
Pages: N/A
Abstractor: N/A
ISSN: ISSN-1091-0808
Which Way Do You Want To Serve Your Customers?
Gupta, Dinesh K.; Jambheykar, Ashok
Information Outlook, v6 n7 p26-28,30-32 Jul 2002
Discusses the need to focus on customer service in libraries. Topics include motivating factors, including the value of library services as judged by the users; attributes of customer service; categories of customer service; identifying users; and questions to ask library staff to help evaluate their customer service. (LRW)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A