ERIC Number: EJ652957
Record Type: Journal
Publication Date: 2002
Reference Count: N/A
An Empirical Investigation of the Relationships between Service Quality, Satisfaction and Behavioral Intentions among Visitors to a Wildlife Refuge.
Tian-Cole, Shu; Crompton, John L.; Willson, Victor L.
Journal of Leisure Research, v34 n1 p1-24 1st Qtr 2002
Collected data from wildlife refuge visitors to examine relationships between service quality, satisfaction, and behavioral intentions. Specific psychological benefits visitors obtained from the visit did not significantly contribute to perceptions of service quality. Results verified the existence of service quality and visitor satisfaction at the transaction and global levels. Service quality and visitor satisfaction directly influenced visitors' future behavioral intentions. (SM)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A