NotesFAQContact Us
Search Tips
Peer reviewed Peer reviewed
ERIC Number: EJ652412
Record Type: Journal
Publication Date: 2001
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-0884-1241
An Examination of Students' Perceptions of Service Quality in Higher Education.
Clemes, Michael D.; Ozanne, Lucie K.; Tram, Lam
Journal of Marketing for Higher Education, v10 n3 p1-19 2001
Measured New Zealand college students' perceptions of educational service quality using SERVPREF methodology. Found that both technical and functional quality are important dimensions, and that the quality of education, campus facilities and environment, and course process significantly influence students' perceptions of service quality. Student characteristics also influenced perceptions. (EV)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: New Zealand