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ERIC Number: EJ649222
Record Type: Journal
Publication Date: 2001
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0740-8188
EISSN: N/A
Digital Reference Services: Framework for Analysis and Evaluation.
White, Marilyn Domas
Library & Information Science Research, v23 n3 p211-31 2001
Presents a framework for analyzing and evaluating digital reference services based on systems analysis. Focuses on existence of a public archive, content, selectivity, safeguards for privacy, access, browsability and searchability, and relationship to frequently asked questions and other site content. (Author/LRW)
Descriptors: Content Analysis, Electronic Libraries, Evaluation Methods, Library Services, Reference Services, Systems Analysis
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A