E-Mail Reference Services: Characteristics and Effects on Overall Reference Services at an Academic Health Sciences Library.

Powell, Carol A.; Bradigan, Pamela S.

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Peer reviewed

ERIC Number: EJ649158

Record Type: Journal

Publication Date: 2001

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-1094-9054

EISSN: N/A

E-Mail Reference Services: Characteristics and Effects on Overall Reference Services at an Academic Health Sciences Library.

Powell, Carol A.; Bradigan, Pamela S.

Reference & User Services Quarterly, v41 n2 p170-78 Win 2001

Describes the process of initiating an e-mail reference service in 1995 at the Ohio State University Health Sciences Library and the growth of the service through 2000. Includes data on types of patrons who use the service; types of questions and answers; and how results have led to re-evaluating all reference services. (LRW)

Descriptors: Academic Libraries, Electronic Mail, Higher Education, Library Research, Library Services, Library Statistics, Reference Services, Users (Information)

Publication Type: Journal Articles; Reports - Research

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

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