ERIC Number: EJ649158
Record Type: Journal
Publication Date: 2001
Reference Count: N/A
E-Mail Reference Services: Characteristics and Effects on Overall Reference Services at an Academic Health Sciences Library.
Powell, Carol A.; Bradigan, Pamela S.
Reference & User Services Quarterly, v41 n2 p170-78 Win 2001
Describes the process of initiating an e-mail reference service in 1995 at the Ohio State University Health Sciences Library and the growth of the service through 2000. Includes data on types of patrons who use the service; types of questions and answers; and how results have led to re-evaluating all reference services. (LRW)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A