ERIC Number: EJ647434
Record Type: Journal
Publication Date: 2002
Reference Count: N/A
Towards Customer-Driven Management in Hospitality Education: A Case Study of the Higher Hotel Institute, Cyprus.
Varnavas, Andreas P.; Soteriou, Andreas C.
International Journal of Educational Management, v16 n2 p66-74 2002
Presents and discusses the approach used by the Higher Hotel Institute in Cyprus to incorporate total quality management through establishment of a customer-driven management culture in its hospitality education program. Discusses how it collects and uses service-quality related data from future employers, staff, and students in pursuing this goal. (EV)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A
Identifiers - Location: Cyprus