The Three-Continent, 24-Hour Help Desk: An Academic First?.

Sykes, Jean

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Peer reviewed

ERIC Number: EJ645501

Record Type: Journal

Publication Date: 2002

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-1528-5324

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The Three-Continent, 24-Hour Help Desk: An Academic First?

Sykes, Jean

Educause Quarterly, v25 n1 p50-53 2002

Describes Follow the Sun, a computer help-desk service that takes advantage of time differences around the world to permit four universities (University of Colorado Boulder, Australia's Macquarie and Newcastle universities, and the London School of Economics) to share services and provide 24-hour support to users. (EV)

Descriptors: College Programs, Computer Uses in Education, Foreign Countries, Higher Education, Intercollegiate Cooperation, Program Descriptions, Shared Resources and Services

Publication Type: Journal Articles; Reports - Descriptive

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A