ERIC Number: EJ644940
Record Type: Journal
Publication Date: 2002
Reference Count: N/A
Strengthen School Culture Using a Customer Service Audit.
Clement, Nicholas I.
School Administrator, v59 n5 p39 May 2002
Describes customer-service audit of school district's internal and external communities that included site visits and inspection, focus groups with parents and students, a staff survey, and mystery phone calls to assess phone skills. (PKP)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Authoring Institution: N/A