ERIC Number: EJ642410
Record Type: Journal
Publication Date: 2002
Reference Count: N/A
A Customer-driven Model of Job Design: Towards a General Theory.
Conti, Robert F.; Warner, Malcolm
New Technology, Work and Employment, v17 n1 p2-19 Mar 2002
Ten production sites in the United Kingdom, North America, Japan, and Malta tested a model of worker discretion in job tasks, based on customer preferences. Results suggest that production jobs should be designed to maximize worker judgment, knowledge, and initiative, allowing broad discretion in all tasks except those that can have a negative impact on customer needs. (Contains 32 references.) (SK)
Descriptors: Foreign Countries, Human Resources, Job Development, Job Performance, Manufacturing Industry, Personal Autonomy, Production Techniques, Theories
Blackwell Publishers, 350 Main Street, Malden, MA 02148; http://www.blackwellpublishers.co.uk.
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A