Peer reviewed
ERIC Number: EJ641556
Record Type: CIJE
Publication Date: 2001
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0099-1333
EISSN: N/A
Here, There, and Everywhere: Reference at the Point-of-Need.
Trump, Judith F.; Tuttle, Ian P.
Journal of Academic Librarianship, v27 n6 p464-66 Nov 2001
Growing numbers of libraries are experimenting with a new form of interactive reference to extend service to their patrons at the point-of-need and time-of-need. Examines digital reference for the altered user culture and point-of-need service products. Describes a pilot project offering chat reference service. Discuses developing service parameters; training and technostress; marketing; and evaluation. (AEF)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A