Digital Reference: A Case Study of Question Types in an Academic Library.

Diamond, Wendy; Pease, Barbara

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Peer reviewed

ERIC Number: EJ641483

Record Type: Journal

Publication Date: 2001

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0090-7324

EISSN: N/A

Digital Reference: A Case Study of Question Types in an Academic Library.

Diamond, Wendy; Pease, Barbara

Reference Services Review, v29 n3 p210-18 2001

Describes a study at California State University at Chico that analyzed the types of reference questions received by their digital reference service over a two-year period. Suggests a strategy for improving the process of answering broad or complex questions remotely. (Author/LRW)

Descriptors: Academic Libraries, Case Studies, Electronic Libraries, Higher Education, Improvement Programs, Library Services, Reference Services

Publication Type: Journal Articles; Reports - Research

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

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