Live Virtual Reference: More Work and More Opportunity.

Patterson, Rory

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Peer reviewed

ERIC Number: EJ641482

Record Type: Journal

Publication Date: 2001

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0090-7324

EISSN: N/A

Live Virtual Reference: More Work and More Opportunity.

Patterson, Rory

Reference Services Review, v29 n3 p204-9 2001

Describes the use of the Virtual Reference Desk by the Department of Energy library to provide live reference services via the Internet. Discusses the shift in users from Department of Energy employees only to including the general public, and the resulting need for reference librarians to increase the diversity of their skills. (LRW)

Descriptors: Electronic Libraries, Internet, Librarians, Library Services, Reference Services, Skill Development, Special Libraries, Users (Information)

Publication Type: Journal Articles; Reports - Descriptive

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A