ERIC Number: EJ640306
Record Type: Journal
Publication Date: 2002
Reference Count: N/A
Emotional Labor and Burnout: Comparing Two Perspectives of "People Work."
Brotheridge, Celeste M.; Grandey, Alicia A.
Journal of Vocational Behavior, v60 n1 p17-39 Feb 2002
Data from 238 Canadian employees in human services, service/sales, management, clerical, and physical labor occupations indicated that hose performing "people work" did not have significantly higher emotional exhaustion. There were differences between job-focused emotional work (work demanding emotional expression) and employee-focused emotional work (regulation of emotional expression). (Contains 89 references.) (SK)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A
Identifiers - Location: Canada