We'll Take It from Here: Further Developments We'd Like To See in Virtual Reference Software.

Coffman, Steven

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Peer reviewed

ERIC Number: EJ639465

Record Type: Journal

Publication Date: 2001

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0730-9295

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We'll Take It from Here: Further Developments We'd Like To See in Virtual Reference Software.

Coffman, Steven

Information Technology and Libraries, v20 n3 p149-53 Sep 2001

Discussion of virtual reference services focuses on software that is currently available and further developments that are needed. Topics include co-browsing and collaboration capabilities; communications technology, including chat technology and voice over Internet protocol (VoIP); networked reference services; and online reference collections and knowledge bases. (LRW)

Descriptors: Computer Networks, Computer Software, Computer Software Development, Electronic Libraries, Library Materials, Library Networks, Library Services, Reference Materials, Reference Services, Telecommunications

Publication Type: Journal Articles; Reports - Descriptive

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A