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ERIC Number: EJ639405
Record Type: Journal
Publication Date: 2001
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-1528-5324
Reinvesting the IT Dollar: From IT Firefighting to Quality Strategic Services.
Stern, Andrea
Educause Quarterly, v24 n3 p8-14 2001
Describes how organizations can become effective, efficient managers of the large maintenance part of their information technology budgets by using service management processes. Discusses the example of the University of Sydney Library's use of the Information Technology Infrastructure Library (ITIL) set of service management practices. (EV)
Customer Service Department, Educause, 4772 Walnut St., Suite 206, Boulder, CO 80301-2538 ($24 members, $52 non-members). Tel: 303-449-4430; Fax: 303-440-0461; Email: ; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A