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ERIC Number: EJ638679
Record Type: CIJE
Publication Date: 2001
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: N/A
EISSN: N/A
Necessary Skills for Entry-Level Workers in Service Industries: An Exploratory Study.
Boyle, Mike; Sanford, Barry; Rude-Parkins, Carolyn; Boswell, James
Workforce Education Forum, v28 n2 p43-58 Fall 2001
Interviews with 13 service industry representatives identified the skills needed for employment in entry-level jobs. Employers wanted workers who would be on time, get along with co-workers, work effectively with customers, and were willing to follow company policies. Few advancement opportunities exist for entry workers because very few have the qualifications. (Contains 38 references.) (JOW)
Descriptors: Employer Attitudes, Employment Potential, Entry Workers, Job Skills, Service Workers
Workforce Education Forum, 301 Keller Bldg., Pennsylvania State University, University Park, PA 16802-1303.
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A