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ERIC Number: EJ637578
Record Type: Journal
Publication Date: 2001
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-1094-320X
Five Help Desk Tips To Increase Retention Rates, Learner Satisfaction and Revenues.
Feldberg, Jeffrey
Distance Education Report, v5 n20 p1-2 Oct 15 2001
Discusses the necessity of a good help desk available around the clock for students of online courses to ensure a higher retention rate. Recommends a mission that emphasizes student success as the main focus, full time employees, proper training, and short response times. (LRW)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A