ERIC Number: EJ636517
Record Type: Journal
Publication Date: 2001
Reference Count: N/A
Making Workers Visible: Unmasking Learning in a Work Team.
Howell, Sharon L.; Carter, Vicki K.; Schied, Fred M.
Journal of Workplace Learning, v13 n7-8 p326-32 2001
A case study of a work team in a company using quality management strategies found that training to improve customer service actually served to shape workers' attitudes and control their behavior. The focus of this organizational learning was instrumental and served the interests of the organization, not the workers. (Contains 26 references.) (SK)
Publication Type: Journal Articles; Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A