The Impact of Interface Usability on Trust in Web Retailers.

Roy, Marie Christine; Dewitt, Olivier; Aubert, Benoit A.

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Peer reviewed

ERIC Number: EJ635581

Record Type: Journal

Publication Date: 2001

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-1066-2243

EISSN: N/A

The Impact of Interface Usability on Trust in Web Retailers.

Roy, Marie Christine; Dewitt, Olivier; Aubert, Benoit A.

Internet Research, v11 n5 p388-98 2001

Describes a study where 66 subjects were asked to perform some predefined book purchasing task in a series of Web sites with varying interface quality. A strong relationship between interface quality and trust was found and some components of user interface quality were more important than others. Discusses implications for Web site design. (Author/AEF)

Descriptors: Computer Interfaces, Computer System Design, Purchasing, Retailing, Screen Design (Computers), Users (Information), World Wide Web

Publication Type: Journal Articles; Reports - Descriptive; Reports - Research

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A