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ERIC Number: EJ633260
Record Type: CIJE
Publication Date: 2001
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISBN: N/A
ISSN: ISSN-0010-0870
Benchmarking Reference Desk Service in Academic Health Science Libraries: A Preliminary Survey.
Robbins, Kathryn; Daniels, Kathleen
College & Research Libraries, v62 n4 p348-53 Jul 2001
This preliminary study was designed to benchmark patron perceptions of reference desk services at academic health science libraries, using a standard questionnaire. Responses were compared to determine the library that provided the highest-quality service overall and along five service dimensions. All libraries were rated very favorably, but none rated significantly higher than others except in facility appearance. (Author/AEF)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A