ERIC Number: EJ633259
Record Type: Journal
Publication Date: 2001
Reference Count: N/A
Applying an Information Problem-Solving Model to Academic Reference Work: Findings and Implications.
Cottrell, Janet R.; Eisenberg, Michael B.
College & Research Libraries, v62 n4 p334-47 Jul 2001
Examines the usefulness of the Eisenberg-Berkowitz Information Problem-Solving model as a categorization for academic reference encounters. Major trends in the data include a high proportion of questions about location and access of sources, lack of synthesis or production activities, and consistent presence of system problems that impede the information-seeking process. (AEF)
Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Authoring Institution: N/A