ERIC Number: EJ633212
Record Type: Journal
Publication Date: 2001
Reference Count: N/A
Service Quality: A Concept not Fully Explored.
Hernon, Peter; Nitecki, Danuta A.
Library Trends, v49 n4 p687-708 Spr 2001
Examines the concept of service quality in libraries. Highlights include assessment; service quality versus user satisfaction; measuring service quality, including SERVQUAL; planning; experiences at Texas A& M University in cooperation with ARL (Association of Research Libraries) that resulted in LibQUAL+; and conceptual issues. (Contains 54 references.) (LRW)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Authoring Institution: N/A