ERIC Number: EJ633206
Record Type: Journal
Publication Date: 2001
Reference Count: N/A
Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study.
Cook, Colleen; Heath, Fred M.
Library Trends, v49 n4 p548-84 Spr 2001
Describes a study of ARL (Association of Research Libraries) members called LibQUAL+ that identified users' perceptions of library service quality and measured gaps between expected service and perceived service. Discusses results of user interviews regarding information seeking behavior; self reliance; ubiquity and ease of access; and hours of operation and branch libraries. (LRW)
Publication Type: Journal Articles; Reports - Descriptive; Reports - Research
Education Level: N/A
Authoring Institution: N/A