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ERIC Number: EJ633206
Record Type: Journal
Publication Date: 2001
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0024-2594
EISSN: N/A
Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study.
Cook, Colleen; Heath, Fred M.
Library Trends, v49 n4 p548-84 Spr 2001
Describes a study of ARL (Association of Research Libraries) members called LibQUAL+ that identified users' perceptions of library service quality and measured gaps between expected service and perceived service. Discusses results of user interviews regarding information seeking behavior; self reliance; ubiquity and ease of access; and hours of operation and branch libraries. (LRW)
Descriptors: Academic Libraries, Access to Information, Branch Libraries, Higher Education, Information Seeking, Interviews, Library Services, Qualitative Research, User Satisfaction (Information)
Publication Type: Journal Articles; Reports - Descriptive; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A