ERIC Number: EJ632227
Record Type: CIJE
Publication Date: 2000
Reference Count: 0
Walking a Fine Line: Writing Negative Letters in an Insurance Company.
Schryer, Catherine F.
Journal of Business and Technical Communication, v14 n4 p445-97 Oct 2000
Examines the situated-language practices associated with the production of negative letters in an insurance company. Combines textual analyses of a set of negative letters together with writers' accounts of producing these letters to identify effective strategies for composing this correspondence. Identifies some strategies that characterize effective negative messages in this organization. (SG)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A