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ERIC Number: EJ629268
Record Type: Journal
Publication Date: 2001
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-0021-9436
Assessing the Need for Printed and Online Documentation: A Study of Customer Preference and Use.
Smart, Karl L.; Whiting, Matthew E.; DeTienne, Kristen Bell
Journal of Business Communication, v38 n3 p285-314 Jul 2001
Explores the design option of channel choice or medium selection (delivering information in print or electronic form) and reports the results of two studies that examine customers' preferences and use of printed manuals and online help, common documents used in the computer software industry. Finds that users prefer different types of documentation for different types of tasks. (SG)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A