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ERIC Number: EJ627786
Record Type: Journal
Publication Date: 2001
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-1080-5699
Voice Messaging.
Davis, Barbara D.; Tisdale, Judy Jones; Krapels, Roberta H.
Business Communication Quarterly, v64 n2 p120-26 Jun 2001
Surveys corporate use of voice message systems by interviewing employees in four different companies. Finds that all four companies viewed their voicemail systems as a supplement to personal contact (not a replacement) and provided training, but had no formal method to assess customer satisfaction with their system. Suggests business communication educators address voice message strategies in their communication courses. (SR)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A