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ERIC Number: EJ626721
Record Type: Journal
Publication Date: 2000
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0158-7919
EISSN: N/A
Student Support in Distance Education in the 21st Century: Learning from Service Management.
Rumble, Greville
Distance Education, v21 n2 p216-35 2000
Discussion of trends in student support in higher education focuses on support services in distance education. Topics include manufacturing organizations versus service organizations; types of student services to offer; learning from service management; application of new technology; social innovation; Bates' ACTIONS model applied to student services; networks; and maintaining quality. (LRW)
Descriptors: Distance Education, Educational Trends, Higher Education, Manufacturing, Quality Control, Service Occupations, Social Influences
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A