ERIC Number: EJ623494
Record Type: Journal
Publication Date: 1999
Reference Count: N/A
Reference Service: What Makes It Good? What Makes It Ethical?
Palmer, Suzy Szasz
Journal of Information Ethics, v8 n2 p46-58 Fall 1999
Reviews the history of library reference service as well as the ethical debates that have emerged. Topics include codes of ethics; neutrality, and being impartial and non-judgmental; treating patrons equally; plagiarism versus confidentiality; teaching patrons; training staff; and competence and professionalism. (LRW)
Descriptors: Codes of Ethics, Competence, Confidentiality, Ethics, Library Instruction, Library Personnel, Library Services, Plagiarism, Professional Recognition, Reference Services, Users (Information)
McFarland & Company, Inc., Publishers, Box 611, Jefferson, NC 28640. Tel: 800-253-2187 (Toll Free); Fax: 336-246-5018; Web site: http://www.mcfarlandpub.com.
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Authoring Institution: N/A