ERIC Number: EJ622536
Record Type: CIJE
Publication Date: 2001
Reference Count: 0
Some "Real" Problems of "Virtual" Organisation.
Hughes, John A.; O'Brien, Jon; Randall, Dave; Rouncefield, Mark; Tolmie, Peter
New Technology, Work and Employment, v16 n1 p49-64 Mar 2001
An ethnographic study of organizational change in a bank considered issues surrounding virtual teamwork in virtual organizations. Problems in communication, management control, and approach to customer service were found. An underlying cause is that "virtual" work involves "real" customers, workers, and problems. (Contains 36 references.) (SK)
Descriptors: Banking, Ethnography, Human Relations, Management Information Systems, Organizational Change, Personnel Management, Teamwork
Blackwell Publishers, 350 Main Street, Malden, MA 02148.
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A