ERIC Number: EJ621744
Record Type: Journal
Publication Date: 2000
Reference Count: N/A
Exploring New Service Models: Can Consolidating Public Service Points Improve Response to Customer Needs?
Flanagan, Pat; Horowitz, Lisa R.
Journal of Academic Librarianship, v26 n5 p329-38 Sep 2000
Describes an experimental integrated service point that combines the desks and staff who perform reference and circulation at one of Massachusetts Institute of Technology's libraries. Considers whether this service model can consolidate public service points to improve response to customer needs; discusses performance measurement; and offers advice to other libraries. (Author/LRW)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Authoring Institution: N/A