ERIC Number: EJ621144
Record Type: CIJE
Publication Date: 2001
Reference Count: 0
Retrieving Product Documentation Online.
Racine, Sam J.; Crandall, Irving B.
Technical Communication: Journal of the Society for Technical Communication, v48 n1 p31-41 Feb 2001
Discusses demands users face when searching for information in online libraries of product documentation. Demonstrates how physical libraries provide a helpful metaphor for design. Offers heuristics and a conceptual prototype for facilitating electronic document retrieval. Argues that the search form itself should communicate the way materials are organized on the virtual shelves. (SR)
Publication Type: Guides - Non-Classroom; Journal Articles; Reports - Evaluative
Education Level: N/A
Authoring Institution: N/A