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ERIC Number: EJ618715
Record Type: Journal
Publication Date: 2001
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-0740-4131
Handling Parent Complaints: "Say What You Do, Then Do What You Say."
Peterson, David
Camping Magazine, v74 n1 p39-41 Jan-Feb 2001
Ten suggestions to camp directors explain ways to communicate with parents, handle their complaints, and thereby protect and promote the camp's image. Strategies include assigning staff skilled in conflict resolution to resolve complaints, focusing on prevention or early resolution of parent complaints, maintaining communication, avoiding heated confrontations, admitting mistakes, documenting all communication, and taking the parent's perspective. (SV)
Publication Type: Guides - Non-Classroom; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A