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ERIC Number: EJ618484
Record Type: Journal
Publication Date: 2000
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: ISSN-0010-0870
Reference Evaluation: A Three-Step Approach--Surveys, Unobtrusive Observations, and Focus Groups.
Norlin, Elaina
College & Research Libraries, v61 n6 p546-53 Nov 2000
Presents an evaluation of reference services at the University of Arizona Libraries that used a combination of surveys, focus groups, and unobtrusive observation worksheets with a small sample of students. It was found that, overall, students were very pleased with the reference desk. Needs for improvement and plans for action are summarized. (Contains 5 references.) (MES)
Publication Type: Journal Articles; Reports - Evaluative; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A