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ERIC Number: EJ618364
Record Type: Journal
Publication Date: 2000
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-0099-1333
Measuring Service Quality at Yale University's Libraries.
Nitecki, Danuta A.; Hernon, Peter
Journal of Academic Librarianship, v26 n4 p259-73 Jul 2000
Examines a new approach to measuring service quality--conducted at Yale University's libraries--one that produces findings useful for local planning and decision making. The goal is to probe the service attributes of greatest potential to both actual customers and service providers. The setting for this study was Yale University. (AEF)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A