ERIC Number: EJ617864
Record Type: CIJE
Publication Date: 2000
Reference Count: N/A
I Hear What You're Saying: In Confrontational Situations, Nothing Improves Your Crediability More Than Really Listening.
Boyd, Stephen D.
American School Board Journal, v187 n11 p50-51 Nov 2000
Poor listening can have dramatic consequences; relatively minor mistakes can lead to misunderstandings and hurt feelings. In stressful situations, board members should use extra thinking time, focus on the person speaking, look interested, ask questions, paraphrase, empathize, and pause before reacting to angry outbursts. (MLH)
Publication Type: Guides - Non-Classroom; Journal Articles; Reports - Evaluative
Education Level: N/A
Authoring Institution: N/A