ERIC Number: EJ616739
Record Type: CIJE
Publication Date: 2000
Reference Count: 0
Electronic Mail Reference Services in the Public Library.
Garnsey, Beth A.; Powell, Ronald R.
Reference & User Services Quarterly, v39 n3 p245-54 Spr 2000
Describes results of an exploratory survey that examined public library electronic mail reference services and the patrons who used them. Discusses results of print questionnaires and Web-based questionnaires that investigated user satisfaction and classified email reference questions received by public libraries. Library questionnaire and web patron questions and responses are appended. (Contains 26 references.) (Author/LRW)
Publication Type: Journal Articles; Reports - Descriptive; Reports - Research
Education Level: N/A
Authoring Institution: N/A