ERIC Number: EJ615292
Record Type: Journal
Publication Date: 2000
Reference Count: N/A
Training and Performance Support Systems (TPSS): A Case Study from Needs Assessment to Return on Investment.
Griffin, Steven L.; Beagles, Charles A.
Educational Technology, v40 n5 p34-42 Sep-Oct 2000
Examines how the Veterans Benefits Administration (VBA) selected, funded, developed, and implemented a distributed technical training system which achieves return on investment documented via performance measurement and follow-on evaluation. VBA proposed using the instructional systems development process, integrated with other advances in teaching and learning, to build, field, and evaluate a series of training and performance support systems (TPSS). (Contains 11 references.) (AEF)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A