ERIC Number: EJ611688
Record Type: Journal
Publication Date: 2000
Reference Count: N/A
"Aska" Do's, Don'ts, and How-To's: Lessons Learned in a Library.
Tomaiuolo, Nicholas G.; Packer, Joan G.
Searcher, v8 n3 p32-35 Mar 2000
Examines the growing demand for e-mail reference (Aska) service and how librarians can best manage an electronic help desk. Discusses problems of minimal information and anonymous patrons, followed by views on restricting/not restricting access to the service. Suggests ways to try to screen requests and specify a clientele. Notes the importance of creating policies before launching an Aska service. (AEF)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Authoring Institution: N/A