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ERIC Number: EJ610831
Record Type: Journal
Publication Date: 2000
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-1055-9760
Customer-Focused E-Learning: The Drivers.
Aldrich, Clark
Training & Development, v54 n8 p34-36,38 Aug 2000
Factors driving the trend toward customer-focused electronic learning (CFEL) include the increased sophistication of products and services, the need to reduce the customer training burden, and the need to bolster revenues. CFEL can shift training from a support role to a marketing tool and a profit center. (JOW)
Publication Type: Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A