ERIC Number: EJ610108
Record Type: Journal
Publication Date: 2000
Reference Count: N/A
Reference Success: What Has Changed over the Past Ten Years?
Baker, Lynda M.; Field, Judith J.
Public Libraries, v39 n1 p23-27,30 Jan-Feb 2000
Describes a study that replicated two earlier studies to determine whether environmental factors of reference departments and behavioral characteristics of references staff members had changed over the past ten years. Results emphasize the need for more and better education and training in conducting reference interviews and providing client services. (LRW)
Publication Type: Journal Articles; Reports - Descriptive; Reports - Research
Education Level: N/A
Authoring Institution: N/A