ERIC Number: EJ609531
Record Type: Journal
Publication Date: 2000
Reference Count: N/A
Becoming a Character for Commerce: Emotion Labor, Self-Subordination, and Discursive Construction of Identity in a Total Institution.
Tracy, Sarah J.
Management Communication Quarterly, v14 n1 p90-128 Aug 2000
Examines the ways in which emotion labor and burnout are interwoven with issues of societal and organizational norms, power, identity, resistance, and self-control in the context of the job of cruise ship activities director. Discusses theoretical and practical implications. (NH)
Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Authoring Institution: N/A